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Service & Support2 min read41 sec

Starship 7: remote support in Moldova

Russian-language preparation in China, followed by remote help when a vehicle update interrupted the customer's login.

Published

A new issue after an update

The vehicle's Russian-language refresh was completed in China. Later, the customer in Moldova could not log in normally after a system update and contacted Zebra Motors for assistance.

Complete the verification remotely

The team helped obtain the required verification from China and assisted remotely with the infotainment language issue. The recorded case confirms completion of the system upgrade. Activation codes, QR codes and vehicle identifiers are kept out of the public material.